โœฆ Can't find your answer? Email us at hello@tributehairandbody.com โœฆ

Frequently Asked Questions

Everything you need to know about wholesale accounts, ordering, shipping, fragrances, tax-exempt purchases, and more.

๐Ÿช Buying & Wholesale Accounts
Do I need a wholesale account to buy? +

No! Anyone can order right from our shop at the listed prices โ€” 2 oz samples, ยฝ gallons, gallons, and 32 oz on some products. No application, quote, or enrollment is needed.

That includes buying in bulk to fill and label your own bottles and jars under your salon or brand name. Just pick your product, choose your size, and check out.

Want us to fill and label your containers for you? That's our Private Label Program.

How do I get a wholesale account? +

You don't need an account to shop โ€” but if you plan to order regularly, you can submit a wholesale application with your business information. We review all applications within 1โ€“2 business days and notify you by email.

Keep ordering through our shop. Once you're an established wholesale customer, you get access to tiered product pricing on volume orders โ€” no codes or logins needed.

Who qualifies for a wholesale account? +

We welcome all beauty industry professionals and entrepreneurs, including:

  • Licensed cosmetologists and stylists
  • Salon and suite owners
  • Barbers and barbershop owners
  • Locticians and braiders
  • Beauty supply retailers
  • Online beauty sellers
  • Private label brand owners
  • Spa and wellness businesses
  • International buyers

A cosmetology license is helpful but not always required โ€” we evaluate each application individually.

How does tiered pricing work? +

Our tiered volume pricing lets established wholesale customers save up to 35% on volume orders of 4 or more gallons of the same product โ€” the more gallons of a single product you order, the more you save.

New customers start at our regular shop prices, then qualify for tiered pricing once they've begun ordering with us.

Important: Tier discounts apply per individual product. For example, ordering 4 gallons of Curl Definer qualifies that product for a tier discount โ€” but mixing 2 gallons of Curl Definer and 2 gallons of Shampoo does not combine to reach that tier.

For a volume order, email the product, size, quantity, and fragrance to hello@tributehairandbody.com. Tier pricing is applied directly on your quote โ€” no codes or logins needed. Smaller orders go right through our shop.

Is there a minimum order requirement? +

We have low minimums โ€” one of our biggest advantages over other wholesale suppliers. Most products start at a 2 oz sample size, so you can test before buying in bulk. Wholesale bulk orders start at half gallon or 1 gallon sizes depending on the product.

Contact us at hello@tributehairandbody.com if you have questions about minimums for a specific product.

๐Ÿ’ณ Ordering & Payment
What payment methods do you accept? +

We accept:

  • All major credit and debit cards โ€” through our secure Stripe checkout in the shop, or a secure online payment link tied to your invoice
  • Zelle โ€” no fee. Contact us if you'd like to pay this way and we'll send payment details directly.
  • Wire transfer for large orders โ€” email us for instructions and your invoice.

โšก Zelle Perk: Orders paid via Zelle are moved to the front of our production line for faster turnaround!

Can I order samples before buying in bulk? +

Yes! We strongly encourage it. Most products are available in 2 oz sample sizes so you can evaluate the formula, texture, and scent before committing to a bulk order. Fragrance samples are also available, starting at $8 each.

Visit our shop page to see sample pricing for each product.

Can I place a custom or large order? +

Absolutely! For large orders, custom formulations, or private label projects, email us at hello@tributehairandbody.com or visit our Private Label page. We work with clients to accommodate large-volume needs and custom specifications.

๐Ÿท๏ธ Starting Your Own Line & Private Label
How can I start my own hair or body care line with Tribute? +

There are several ways to start โ€” pick the one that fits you best:

  • Private Label Program: we fill and label your containers for you. $150 enrollment ($65 setup + $85 first-year processing) includes a one-on-one consultation and six 2 oz product samples, chosen with you during your consultation. Minimum order: 24 units per product. Learn more and enroll.
  • Samples: order as many 2 oz samples as you like, including fragrance samples. Samples are poured from our production batches.
  • Semi-custom: put your own stamp on our base formulas by adding special ingredients ($8 per additive, per gallon). Start with samples of the bases.
  • Custom formulating: a formula built just for you, with trial samples. See Custom Formulating.
  • Bulk ordering: order by the half gallon or gallon right from our shop and fill and label your own jars and bottles โ€” no enrollment needed, and the most economical way to start.
Can you fill my own bottles and jars? +

Yes โ€” filling and labeling your containers is part of our Private Label Program. We fill and label containers with our products only.

Fill fee (single container from 2 oz, our smallest fill size, up to 8 oz, with one assembled closure): $0.45 per jar (with lid) and $0.75 per bottle (with cap). Labeling is included โ€” no extra charge to apply your labels to your containers. Label design and label printing are separate services.

Containers larger than 8 oz, pumps, sprayers, extra assembly, boxing, or inserts: email us for a quote.

After you enroll, send us samples of your exact containers and closures. Many containers hold more than their printed size, so we fill-test your samples and send you photos to confirm the fill amount before we fill your order. Product amounts are estimates until the fill test.

Prefer to fill and label your own? No enrollment needed โ€” just buy your product in bulk from our shop.

Are there storage fees for materials I ship to you? +

Yes. Storage fees apply to materials you ship to us (containers, closures and labels), starting at $25/month based on how many items we receive. The fee varies and is subject to change.

Larger shipments must be approved by us before you send them. Our receiving address and packing instructions are sent after you enroll. Tribute reserves the right to approve, decline or return customer-supplied materials.

๐Ÿงพ Sales Tax & Tax Forms
Can I buy tax-free? (Texas tax exempt / resale certificate / Form 01-339) +

Yes โ€” if you are buying products to resell. "Resale" means products you sell to your own customers. Send us a completed Texas Sales and Use Tax Resale Certificate (Form 01-339) before you order, and sales tax will be removed from your future orders.

How to complete it:

  • Use page 1, titled "Texas Sales and Use Tax Resale Certificate." (Page 2, the Exemption Certification, is for tax-exempt organizations โ€” not for resale.)
  • Fill in your business name, address, phone, and your Texas sales tax permit number (11 digits) โ€” or your out-of-state retailer's registration number.
  • Seller: Tribute Hair & Body Care, Mansfield, TX (already filled in on our download).
  • Sign, date, and email it to hello@tributehairandbody.com โ€” the form can be filled in on your computer, or printed, signed, and scanned.

Not sure what to write? You may use:

Items to be purchased: Hair, skin, and body care products, including containers and labels, purchased for resale in the regular course of business. Blanket certificate for all such purchases from Tribute Hair & Body Care.

Type of business activity: Retail sale of hair, skin, and body care products.

Good to know:

  • A copy of your sales tax permit is not a substitute for the certificate.
  • Shipping is not taxed.
  • Certificates apply to new orders only โ€” tax already paid on past orders cannot be refunded.
  • Official Texas rules: Texas Comptroller Resale Certificate FAQ
๐ŸŒธ Fragrances & Additives
Is adding a fragrance to my order really free? +

Yes โ€” 100% FREE! When you place a bulk product order, you can choose any scent from our collection of 20+ fragrances and we'll add it to your products at no extra charge. This is our way of helping you build a branded product line without added costs.

Only standalone fragrance samples are sold separately (starting at $8 each).

How much do additives cost? +

Additives (extra oils, butters, botanicals, essential oil blends and more) are $8 per additive, for each gallon (or part of a gallon) of product. Orders smaller than a gallon (32 oz or ½ gallon) are $8 per additive.

Example: one additive in 1 gallon = $8 · two additives in 1 gallon = $16 · one additive in 2 gallons = $16.

All additives are confirmed with you before production. We do not sell standalone additive samples. See our Fragrances & Additives page for details.

How do I choose a fragrance for my order? +

Browse all 20+ scents on our Fragrances & Additives page. You can filter by scent type (floral, fresh, warm, fruity, exotic, kids) and purchase samples to test them first. When placing your bulk order, simply note your preferred scent in the order notes or email us at hello@tributehairandbody.com.

๐Ÿšš Production & Shipping
How long does it take to receive my order? +

All products are handcrafted to order in Mansfield, TX. Processing times vary with order size and season. For a current estimate, email us at hello@tributehairandbody.com.

Private label timing also varies by season and is confirmed on your invoice.

โšก Pay via Zelle to get priority placement in the production queue!

Do you offer local pickup? +

We don't offer local pickup. For nearby customers, we offer VIP Local Delivery โ€” we bring your order to your location.

Your VIP delivery fee depends on the drop-off location and the number of boxes, and it's confirmed on your invoice. To ask about VIP Local Delivery, email your drop-off city to hello@tributehairandbody.com.

Do you ship internationally? +

Yes! We ship worldwide and welcome international wholesale accounts. Before placing an international order, please email us at hello@tributehairandbody.com so we can provide accurate shipping rates and confirm delivery to your country. International customers are responsible for any customs fees or duties.

Can I cancel or change my order? +

Orders may be cancelled or modified within 24 hours of placement, provided production has not yet begun. Once a batch is in production, changes cannot be made. Contact us immediately at hello@tributehairandbody.com to request a change or cancellation.

๐Ÿงด Products & Formulas
Are your products safe for all hair types? +

Our products are formulated for a wide range of hair textures and types โ€” from straight to coily, and for both women and men. Each product page lists the intended hair types. We always recommend a patch test before full use, especially for clients with sensitive skin or known allergies.

What preservatives do you use? Are they clean? +

Our water-based adult formulas are preserved with Phenoxyethanol (and) Ethylhexylglycerin โ€” a safe, broad-spectrum, paraben-free and formaldehyde-free preservative.

Our TenderRoots™ children's line uses Benzyl Alcohol (and) Dehydroacetic Acid โ€” a broad-spectrum preservative system accepted under Whole Foods Market's body care standards.

Water-free products (oils, butters, balms and powders) don't need a preservative. Our products have a one-year shelf life, and our formulas are made without harsh sulfates, mineral oil, or drying alcohols.

See the full ingredient list for every product on our Ingredients page.

๐Ÿ’› About Tribute
Who is Tribute Hair & Body Care? +
  • 100% Black woman owned and operated
  • 15+ years in the beauty industry
  • Handmade in small batches in Mansfield, Texas
  • Made with natural and organic ingredients (we are not certified organic)
  • Paraben free and cruelty free โ€” never tested on animals
  • We follow industry standards for safe, quality products

All prices, fees and policies are subject to change. All rights reserved.

Still Have Questions?

We're happy to help! Reach out and we'll get back to you within 1โ€“2 business days.